Two Charlecote Terracotta Planters Charcoal

Faulty Goods

If you discover the goods are faulty, you must notify us of the defect within seven days of the date of delivery. We may inspect the goods by asking you to send the goods to us as soon as possible.

If we agree with you that the goods are faulty, and that the fault was not caused by your neglect or misuse of the goods, we will, at your choice replace, refund or repair (if possible under warranty ) the faulty goods at no cost to you. We will refund any reasonable costs you prove that you have incurred in returning the faulty goods to us. We recommend that you keep postal receipts for this purpose.

Incorrect Goods

If we send you incorrect goods, you must notify us as soon as you discover the mistake and within 7 days.

We will either:

• arrange for a carrier to collect the goods from you. Or
• Ask that you return the goods to us by post.

We will then:

• send you the correct items as soon as possible after receipt of the returned goods; or
• refund the price of the goods and delivery